Please
view our return and refund policy carefully before you place order.
1.All the items ordered from us can be cancelled within 24 hours free of
charge.
2.Orders cancelled after 24 hours are subject to a handling fee equalling 25%
of the item price. For orders cancelled beyond 48 hours but within 7 days, a
50% restocking fee will apply.
3.You can’t cancel your order after 7 days or the items have shipped.
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Return
Policy
Your satisfaction is of the utmost importance to us. Upon the arrival of your
package, we encourage you to check and make sure that the dress or clothing has
been made to your order specifications. Try on your dress or clothing as soon
as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses,clothing, or accessories, please
make sure they are in their original condition - unworn, unwashed, unaltered,
undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, damaged or mis-shipped items are eligible for a full refund. When
requesting your refund, please be ready to provide Customer Service with
photographs clearly showing the problem with the items. If you believe your
items were damaged during shipping, Customer Service will need photographs
showing the damaged packaging as well as "Proof of Damage"
documentation from your delivery carrier in order to process your refund.
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Sizing
or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the
finished gown may vary by approximately one (1) inch in either direction of the
specified measurements. To ensure that your item will still fit you perfectly,
our tailors have created all our dresses with additional fabric in the seams to
allow minor size modifications to be made easily.
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Item
is not the size you ordered
Should your item size differ from the specifications of your order by more than
one inch, we encourage you to find to find a local tailor to make adjustments,
and we will gladly reimburse you for up to 100% of the product price in
tailoring costs. If you choose this option, please remember to request a
receipt from your tailor as a copy of it must be provided when requesting
reimbursement.
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Your
item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you
ordered cannot be returned or exchanged. As our dresses and clothing is made
with additional fabric in the seams, you can make minor adjustments at a local
tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final
sizing request, resizing may not be possible.
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Color
Mismatch
The settings of your computer screen may alter the color of the pictures shown
on PromDressl.com. Slight color mismatches between the color of your item and
the color shown on screen may not mean that the item is defective or
mis-shipped. However, if you are confident that you have received the item in a
wrong color, please contact Customer Service to see if a return or refund is
possible.
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Overdue
Orders
If your order cannot be shipped by the time originally stated, Customer Service
will offer you the option of keeping or canceling your order. Customers whose
items are overdue by no more than 10 days can choose to cancel the order and
get a full refund, or keep the order and get a 30% reimbursement upon delivery.
Customers whose items are overdue by more than 10 days have the option of
canceling for a full refund, or keeping the dress at no cost except shipping
fees.
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Return
Process
1.Once Customer Service has approved your return request, please send back the
item within 3 days.
2.For your protection, please send your return prepaid via a shipping carrier
that offers parcel tracking such as Federal Express, DHL or UPS. Please be sure
to keep your receipt. We cannot guarantee for returns sent via a non-trackable
method.
3.Once received at our facility, your return will be processed in 24hours. Once
your return is confirmed and inspected, the refund will be issued within 24
hours. Items returned in unacceptable condition will not be processed as
refunds and cannot be shipped back to you.
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Something
You Need to Know
*It is the customer's responsibility to order the right size, color and style.
Please note that we are unable to accept responsibility for the dresses being
made to the wrong size if inaccurate measurements were given when placing the
order. Please read our size chart carefully while ordering!
